CSMDelete your CSM account
You can delete your CreatorSkyMarket account at any time. Deletion cannot be undone.
In the app (iOS and Android)
- Open the CSM app and sign in.
- iOS: Profile → Delete account. Android: Settings → Delete account.
- Confirm. Your account is deleted immediately.
Without the app
Send a support request with the subject “Delete my account” (brands: in the business portal, creators: in the app under support). We process it within 30 days.
By email
Write to csm@sky-universe.com from the email address of your account.
What is deleted
- Email address
- Display name and bio (replaced by “Deleted account”)
- Linked social media accounts
- Payout account and verification data (bank/PromptPay, tax ID)
- Team memberships and notifications
- All active sessions
What is kept, and why
- Payout, invoice and accounting records are kept without your name for at least 5 years (up to 7 if the authorities require it), as required by Thai accounting and tax law.
- Security and server logs are kept for 90 days and audit logs for 5 years to prevent fraud.
When deletion is not yet possible
- While a payout to you is still open. It is completed first.
- While a brand account you own alone still has paid or running campaigns. Drafts and unpaid campaigns are cancelled automatically and the brand account is closed with your account.