FAQ & support

Brands transfer the campaign budget to Sky Universe Group Co., Ltd. by bank transfer (campaign code as reference). After the final result, winners are paid by bank transfer or PromptPay to an account in their own name.

The gross budget you choose. It includes the platform fee (20 % by default); the rest is the prize pool for creators. Unused prize money is refunded.

Nothing. Joining campaigns is free.

Creators upload a screenshot of their platform analytics. Our review team compares it with the post and records only values actually read.

After the result is final and the payout is released by two different team members. A verified payout account and KYC are required.

Drafts can be changed at any time; each change creates a new briefing version. After approval and funding the briefing is locked.

Yes. For payouts to private persons of 1,000 THB or more, Sky Universe Group Co., Ltd. withholds 3 % withholding tax as required by Thai tax law and pays it to the Revenue Department for you. You receive the net amount and a withholding tax certificate (50 Tawi).

Only for payouts: to verify your identity and prevent fraud. Before uploading you give your consent. The photos are stored privately, only our finance team sees them, and they are deleted when the legal retention period ends.

An ad label (#ad / #โฆษณา or the platform's Paid Partnership feature), the campaign code, @creatorskymarket and the brand's hashtag/link. Use only the platform's own sounds – do not edit in other people's songs.

No. Apple and Google are not sponsors of the campaigns and are not involved in any way.